EPR has some 20 years experience of customer satisfaction research, both among consumers and in the business sector. This includes continuous/regular monitors of opinion, some of which have been conducted for over 10 years, both by telephone and in person.
At EPR we believe that it is not enough just to measure and report. The success of the business has been founded on our ability to provide detailed recommendations, and this is as true for customer satisfaction research as any other applications. EPR’s recommendations as to how customer service can be enhanced range from improvements in day-to-day matters through to strategic planning.