EPR has worked in the insurance sector for over 20 years, with particular expertise among claimants. This includes a longitudinal study of claimant attitudes in the buildings insurance sector, covering some 20 years. Topics have included:
- means of contact and difficulties experienced
- communications with claims handling staff
- overall satisfaction
- effect on image of insurer
In addition, EPR has conducted website research in a range of insurance sectors including life assurance, critical illness cover, health, dental and breakdown.